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Money Back Guarantee

We are so confident that you will love Designer Brands Cosmetics, that if you are not fully satisfied, we will offer you your money back!

Step 1: Fill out our money back guarantee form and click 'Submit'.
Step 2: Print two copies of the returns receipt we email to you (keep one for your records).
Step 3: Post the remaining product to us no later than 45 days from date of purchase with the original store receipt and a signed copy of the DB returns receipt to: Designer Brands Cosmetics Refunds, Total Beauty Network, 813 Springvale Rd, Mulgrave, Victoria 3170

Love Me or Your Money Back Terms and Conditions

  1. The Love Me or Your Money Back Guarantee can only be applied for on our website.
  2. Application Form, unused cosmetic product and original receipt must be returned to Designer Brands Cosmetics to be eligible for your money back
  3. Application forms:
    1. must be fully completed and pre-lodged on our website;
    2. printed copy must be signed and returned with product & receipt;
    3. will not be processed, returned or acknowledged if incomplete or incorrect.
    4. will only be valid for use with cosmetic items only.
  4. Designer Brands product:
    1. must be returned with application form & purchase receipt;
    2. must have been tried for at least 7 days;
    3. must have at least 50% of the contents remaining.
  5. Proof of purchase (original store receipt with item circled) must be returned.
  6. One refund of one product only per family at any one address.
  7. Refund must be applied for no less than 7 days after purchase. Application for refund must be post marked no more than 45 days after purchase.
  8. Refund Payments will be made:
    1. for the amount on the original purchase receipt or RRP, whichever is less;
    2. by refund to a Visa, Master Card or EFT to an Australian or New Zealand Bank account only, as per the details on the application form;
    3. no cheques or other forms of refund will be used
    4. within 60 days of receipt of application form, unused product and purchase receipt
    5. postage costs will not be refunded.
  9. Designer Brands Cosmetics reserves the right to reject any application it deems inappropriate or an abuse of the offer, or the subject of fraud.
  10. Designer Brands Cosmetics reserves the right to change these terms and conditions without prior notice.