FREE Shipping on orders over $50*

FAQs

Your Account

You can create an account when you checkout or you can create an account online by completing this form.

The next time you shop with us, you can see your past order history, update your delivery address and contact information and save time at the checkout!

You can access your account by signing in, after you have received your username / password.

You can reset your password at the login page.

An email will immediately be sent to you with instructions on how to reset your password.

It may be that you don't have an account registered.

You can create an account when you checkout or you can create an account online by completing this form.

If you receive an error that an account already exists, you may need to contact customer care for further assistance

Ordering

We accept Mastercard, Visa, PayPal and AfterPay.

Yes, you can pay using PayPal or AfterPay for your online orders.

Visit the PayPal and AfterPay websites for more information.

By EMAIL

Your order confirmation email (we send to you immediately after you order) will contain status details about your order and a 'tracking' link to a status page. Any further changes to your order, you will receive immediate updates via email.

By SMS

If you opted into receiving SMS updates after completing your order, you will receive short texr messages if your order has been shipped, out for delivery or delivered.

By SHOP App

If you have downloaded the Shop App, you can register your order and then receive immediate notifications about changes to your order status. You can register your order with the Shop App, after completing your order.

Past Order History

If you have registered an account with us, you will be able to track your order history online. Just use the same email address you checked out with to register your account.

You may cancel your order as long as it has not yet been dispatched from our warehouse.

You can check this by tracking your order using the link in your order confirmation email.

Please immediately contact customer care

You may change your order as long as it has not yet been dispatched from our warehouse and within 12 hours of your order being processed, then please immediately contact customer care

You can check this by tracking your order using the 'status' link in your order confirmation email.

When ordering, please choose your product shades carefully as we do not offer refunds for the incorrect colour choice.

If you have a question about any colour, please contact customer care

Shipping & Delivery

You can find a shipping calculator in your shopping cart. This calculated the cost of your order prior to checkout.

Once you complete payment of your order, we'll send you an email order confirmation.

This email will confirm your purchased items and delivery information.

If you haven't received an email order confirmation within 24 hours, please contact us

We make every effort to dispatch online orders within 24 hours but there may be a delay if you place your order on a weekend or a public holiday, in which the next business day it will be dispatched.

Delivery times may vary depending on where you reside, but general timeframes can be found in our shipping and delivery information page.

All orders are delivered via Australia Post’s eParcel service.

International couriers associated with Australia Post will delivery any international orders.

In the event that no one is available at your address to accept delivery, the courier will attempt to find a safe place to leave your order.

If the courier cannot find a safe place, a card will be left and your order held at your local Australia Post Office ready for your collection.

It is a good idea to collect your order as quickly as possible because Australia Post outlets often have time limits for holding deliveries.

International delivery services may vary.

We want you to be completely satisfied with your purchase.

In the unlikely event, a product was omitted from your order or an incorrect item was delivered.

Please immediately contact customer care

We do offer a refund or replacement if you contact us within 7 days of your order being delivered.

Any claim after this period may not be accepted.

We want you to be completely satisfied with your purchase.

In the unlikely event one of our products was damaged in transit, please contact customer care

We do offer a refund or replacement if you contact us within 7 days of your order being delivered.

Any claim after this period may not be accepted.

Please read our shipping policy for further details.

Refunds & Returns

If you have changed your mind, we may offer you a refund provided that the request is made within 14 days of purchase. 

To be eligible for a return, the items must be in saleable condition.

It is unused with all original sealed packaging and where the product seal is not broken or tampered.

You must also be able to provide satisfactory proof of purchase.

Please read our returns policy for further details.

Please read our returns policy for further details.

Privacy & Security

Please read our privacy policy for further details.

When you place an order, you will be asked for the following personal information: your name; e-mail address; delivery address; and phone number.

We may share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order.

For example, the financial institution that issued your credit card and the shipping carrier that delivers your order.

Yes, your personal information and online credit card transactions are transmitted through a secure connections.

Please note: DB Designer Brands does not store or record your credit card details.

In the event of unauthorised use of your credit card, you must notify your credit card provider.