We stand behind our products. If for any reason you are not completely satisfied with your DB Cosmetics products, we offer a full refund less shipping. Simply, complete the form below and upload your proof of purchase receipt. We take all the risk out of ordering by offering an unmatched 90-day satisfaction guarantee. We‘ll always do our best to take care of you.
Step 1:
Fill out our money back guarantee form and select 'Submit'. Please then allow 1-2 business days for us to email you a copy of the returns form.
Step 2:
Print two copies of the returns form we email to you (keep one for your records).
Step 3:
Post the remaining product to us no later than 45 days from date of purchase with the original store receipt and a signed copy of the DB returns form to:
DB Cosmetics Refunds,
Total Beauty Network,
813 Springvale Rd, Mulgrave, Victoria 3170.
1. Money Back Guarantee can only be applied for on this website.
2. Application Form, remaining product and original receipt must be returned to DB Cosmetics to be eligible for your money back
3. Application forms:
a. must be fully completed and lodged on this website;
b. printed form must be signed and returned with product and receipt;
c. will not be processed, returned or acknowledged if incomplete or incorrect.
d. will only be valid for use with cosmetic items only.
4. DB Cosmetics product:
a. must be returned with application form & purchase receipt;
b. must have at least 50% of the contents remaining.
5. Proof of purchase (original store receipt with item circled) must be returned.
6. One refund of one product only per family at any one address.
7. Refund must be applied within 7 days of delivery.
8. Refund Payments will be made:
a. for the amount on the original purchase receipt or RRP, whichever is less;
b. by refund to a Visa, Master Card or EFT to an Australian or New Zealand Bank account only, as per the details on the application form;
c. no cheques or other forms of refund will be used
d. within 60 days of receipt of application form, product and purchase receipt
e. postage costs will not be refunded.
9. DB Cosmetics reserves the right to reject any application it deems inappropriate or an abuse of the offer, or the subject of fraud.
10. DB Cosmetics reserves the right to change these terms and conditions without prior notice.
