Where can I buy Designer Brands products?
Designer Brands is available at selected pharmacies and Price Attack stores Australia wide. To find a location near you, please visit our Store Locator. Don’t forget, you can always shop online for your favourite DB products!
Does Designer Brands ship internationally?
Yes, we can ship anywhere! Please note that there are some items like fragrance, nail polish, dry shampoo and nail polish remover that cannot be shipped internationally. We apologise for any inconvenience.
Can I get Express Shipping on my order?
Yes, we offer express shipping for all orders! Click here for more information.
Does Designer Brands test on animals?
No, we do not test any of our products on animals! Designer Brands is proudly 100% Certified Cruelty Free with Australia’s Choose Cruelty Free Organisation.
How can I work for Designer Brands?
As one of the fastest growing cosmetics companies in the Australia, we're always on the lookout for new and incredible talent. If you think you have what it takes, send your cover letter and resume to email@example.com and we will get back to you if we have any opportunities.
Why has my favourite product been discontinued?
From time to time, Designer Brands discontinues products to make room for new ones. Be sure to stock up now and stay tuned for exciting, innovative beauty solutions to come.
What should I do if I've forgotten my account password?
Please go to login and click the ‘Forgot Your Password?’ link
What payment options are accepted on your site?
Your payments can be made securely by using credit cards (Visa and MasterCard) or PayPal (Visa, MasterCard and American Express)
How will I know if my order has been received?
You will receive an email confirmation. Please ensure you check your junk mail or spam folders.
Who can I contact if I have questions about credit charges, order status, or returns and refunds?
You can contact our friendly Customer Service Team by email on firstname.lastname@example.org or phone on +61 3 9205 1000 between 9.00am and 5.30pm, Monday to Friday (AEST)
Is it true that you offer a Money Back Guarantee on all Designer Brands Cosmetic products?
Yes, it’s true! We are so confident that you will love our range, that if you are not fully satisfied, we will offer you your money back! Click here for more information.
Where can I find your product ingredient listings?
Ingredient listings can be found on the ingredients tab on product pages. Please feel free to contact us if you have specific product questions.
How are our products so affordable?
The premise of Designer Brands has always been to offer consumers designer quality products at incredible prices. So how do we do this? Often just because a product is expensive it doesn’t always mean the ingredients and formulation is quality. At Designer Brands with every product we put on the shelf, we ensure that it’s of the highest quality in ingredients, formulation and performance. In development, we continue to source the highest quality ingredients. We are not a multi-national brand; Designer Brands Cosmetics is a family business wanting to make a different in a fun and exciting industry – cosmetics! Plus, with a brand name Designer Brands Cosmetics we need to stay true to our brand name and ensure all our products are of the highest quality at incredible prices.
Does Designer Brands Cosmetics use nanoparticles in their products?
Designer Brands has conducted extensive research in this area and is extremely confident about the safety of our ingredients. No product in the range contains nanoparticles.
Help! I’m having problems using your website.
Very occasionally we may experience a glitch with our website. Please rest assured that our IT team is aware of any problem and working towards resolving the issue. If you wish to place an order at this time, please contact our Customer Service Team, on +61 3 9205 1000 between 9am -5:30pm Monday to Friday (AEST). One of our very friendly team members will be more than happy to take your order and payment over the phone. Alternatively, you can revisit the site at a later time. If this situation arises, we do apologise for any inconvenience this may cause and assure you that none of our online security measures are compromised by this situation.
Which Designer Brands products are vegan?
We are proud to say we have Vegan Certification for almost all of our products. A few products still contain non Vegan ingredients but please rest assured we are replacing these ingredients as quickly as we can. So how do you know if the product you are buying is vegan? All DB colour cosmetics that contain beeswax or lanolin are Vegan. Beeswax or lanolin can be derived from animals or made synthetically. Vegan DB colour cosmetics contain ONLY 100% synthetic beeswax and synthetic lanolin. You will be pleased to know we are currently reformulating our Body Butters, Nail Polish Remover and Paw Paw to ensure these products are vegan. Please refer to individual product information on our website as Vegan certified products are highlighted.
Why do some of your vegan products have Beeswax in the ingredients listing?
All Beeswax used in our Vegan products is synthetic and therefore contains no animal products.
Where are our products made?
All Designer Brands products are designed by our product development team based in Australia. The majority of the cosmetic range is made under license in Taiwan. For specific information on country of manufacture, please refer to the packaging of the product.